REDD Platform – Smart Grievance Redressal System
Abstract-Complaints are a valuable source of feedback to improve the infrastructure and condition of our city. In our country we have government bodies (Municipal Corporation) which are responsible for maintaining and running cities. It’s all their responsibilities to address the complaint of citizens. As mobile application is mostly used by people, this app will help people to lodge a complaint through it and location will be tracked using GPS (Global Positioning System).The app also provides a user facility to view status of lodge complaint until is resolved, while online system will help officers at Municipal Corporation to solve/reject complaint with reasons and monitor the status of complaint. So, we came up with an online web application introducing a new platform for registering problems just in two clicks which can be easily used by the citizens in an optimal manner keeping them unaware of the background processes and details. Thus developing a android application would bridge the gap between the authorities and citizens and it also helps in tracking the progress of registered complaints.
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