Grievance Cell and Complaints Tracking System for Citizens

Abstract-The project primarily focuses on sanitation and development of a municipal corporation. To create it attainable, the people that belong to the municipal corporation are supplied with chance of raising grievance relating to any issue that happen in their section. The problems are garbage management, water supply management and their related issues arise at any instant time, electricity management, management of transport and sewage management and other sensitive issues regarding law & order, various social problems like child laboring. This are the various issues that will be lodge on this system. To lift the complaint from low level department to higher level department like the MSEDCL, the department of electricity Maharashtra has a complaint for Municipal Corporation relating to higher than classes, a simplified answer is intended wherever the various form of complaints management system is to create complaints easier to coordinate, monitor, track and resolve, and to supply company with good tool to spot and target drawbacks areas, monitor complaints handling performance and build business enhancement. On-line grievance management could be a better management technique for assessing, analyzing and responding to client complaints. The complaints management code is employed to record resolve and reply to client complaints, request additionally as facilitate the other feedback.